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Backend Configuration

AI Voice Settings

Configure the personality, boundaries, and knowledge of your automated assistant.

Account & Usage

Your plan, minute usage, and billing cycle at a glance.

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1. Vocal Identity

Select and preview the vocal delivery of your assistant.

2. Core Identity & Scripting

Define how the AI introduces itself and its primary persona.

The Greeting Script is automatically locked and curated by Myna AI to maintain structural integrity and persona continuity within the Vapi AI framework. You may change the Business Name above.

3. Safety Net & Escalation Boundaries

Protect your business by defining strict rules for when the AI must transfer the call.

Where to transfer angry/complex calls.

Words that force an immediate hot-transfer.

4. Live Business Knowledge

Inject seasonal offers and specific constraints into the AI's brain instantly.

If a caller is outside this list, the AI will politely decline service.

5. Google Calendar

Connect your Google Calendar so the AI can check availability and book appointments in real-time.

6. Notification Settings

Where should lead alerts and callback requests be sent? You can change these anytime — great for testing with your number first, then switching to the business number when you go live.

New leads and callback requests will be sent here via SMS. Leave blank to use your business contact phone.
Detailed lead reports with call recordings sent here. Leave blank to use your business contact email.
Advanced Configuration